New website/experience? Or is it just me...

[AshyLarry]

Holy **bleep**, what the hell have you done to MyEE???

[Leanne_T]

Morning @AshyLarry 

Thanks for coming here. 

What problems are you having with My EE? 

Do you need help locating information or settings? 

Leanne 🙂

[ChristopherM]

I'd say they've broken it, based on my experience. An EE techie tried sincerely and hard to fix it for me. but had to concede that he couldn't, so I don't know what happens next.

[Chris_B]

@ChristopherM   If you can not access the my EE app then try clearing the device cache and uninstalling and reinstalling it.   Can you access your online account?   If you can not also access that you need to call customer services and request an account reset. 

[ChristopherM]

@Chris_B  Thank you for your reply. I have done all of the things you suggest (in all combinations and sequences!) and also under the guidance of an EE techie, with no success. Since I only use the app once per month to gift data between the three devices in my account (which can be done via the website) I'll not spend more time on this. In fact, if EE did the sensible thing and allowed users to set up "standing orders" top automate the monthly gifting of data, I would never need to use the app!

[JiLF]

Its got nothing to do with cache business! But thanks for trying.