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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 614035 Views
  • 0 replies
  • 13 Helpful

My ee app is not working

Hello. I have problems and issues with my ee app. Before I could log in easily and check my data and everything else I needed to, it has been months since it hasn't worked at all. I can not check anything. It says they are working on the app. Mainten...

Jagderp by Visitor
  • 589 Views
  • 1 replies
  • 0 Helpful

Almost impossible speaking to an operator

The EE app requires significant improvement. You have buried the data gifting function and after wasting a lot of time finding it, it then crashed 50% of the time. EE have also taken away the ability for its customers to contact them by speaking to a...

sgiles1 by Investigator
  • 670 Views
  • 3 replies
  • 1 Helpful

Adding products

Hello, are any of you having problems adding anything to your account from either the app or the Web. Can not do anything on either so am after some help

Bluesfan by Investigator
  • 1534 Views
  • 14 replies
  • 0 Helpful

Can't find type of phone showing in my EE account

When I logged into my account it used to show which phone I owned, but I can't find that on there now.  I have just purchased a new Android phone from Amazon (as it was much cheaper than doing on a contract) and also started a new Sim only contract a...

Beaver8 by Investigator
  • 1470 Views
  • 2 replies
  • 3 Helpful

Bug in EE app when trying to add roaming data abroad

I haven't been able to get pass this terrible bug on the EE app all week since me and wife have been on holiday!You login to your EE app (which already has your info and phone number registered to it)You select the roaming abroad option and then sele...

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registering my phone

I've had my phone for 12 years but just found out it's not registered with EE. I have signed up for the my ee account to try and register it but can't find the settings box in the menu. What am I doing wrong.

ThePatch by Investigator
  • 1497 Views
  • 5 replies
  • 3 Helpful