Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why am I being asked to register for my App when I have already done so and have used on many occasions
Hi,Am I the only one to be told by the My EE app/website to be told that I am "not upgrade eligible" when I quite clearly am?My 2-year contract expired around 6 weeks ago but I decided to wait until I had time to properly research and make an educate...
Can't remember my Internet password
I received a text this morning from O2 saying my number was now activated for a Custom Plan. I have a contract with EE, same number since I was a teen. Was previously able to access MyEE app on my phone but it's now not letting me link my device. Not...
Hi, for a while now My ee app is telling me I'm due an upgrade however the app (and website) just keeps circling back on it self everytime I click to view upgrade options. I've tried un installing and reinstalling the app but that didn't help I've t...
Hi, Joined EE last week, Number Port completex earlier today.I've successfully created a My EE account, but when I try to add my Number to the account, I keep getting an error message.Do I need to give it another day or so for the dust to settle on t...
I am trying to log in to my EE but when I put my mobile number in it says An account holder and main user for this number already exist.
After the latest EE App update, the App no longer works for me.I can login and see my plan etc, but when I try to see my usage - the thing I really need - it says that I have 0 remaining (untrue) and then . . . "Something went wrong and we cannot sh...
Getting highly frustrated, trying to upgrade my phone. The upgrade process simply does not work. I have been trying several times a day at different time of the day for over a week. I have tried the app on different devices, the website on differen...
