My EE App update v5.16.2

[Christopher_G]

To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service.

If you see one of the below screens or a maintenance screen, which doesn’t allow you to update to the latest version, then head to the Apple and Google Play app stores on your phone to download the update manually.

Thank you.

[Shanks11]

Never worked. Still can't get into my ee by just using the app. I am having to go to Google and put my ee log in to get in. Which I shouldn't have to do. 😒

[Chris_B]

@Shanks11   On what device?   

[Shanks11]

i have a huawei p20 pro mt ee app has always worked on my phone into i updates the app last. 

[Shanks11]

can you help me to get my app working again on my phone. 

[Bernice1308]

How long will it be down for

[Psdcrfc73]

All well and good and hopefully to do with 'New EE' but I wanted to check my account, updates should not stop you doing this! I can't login to BT either for some reason since this update.

[Katie_B]

Good afternoon, 

If you are seeing the above error messages please try going into your App/Google store and updating from there. 

Should you then continue to experience issues please be sure to let us know. 

Katie

[Jezzpd]

Maybe during the night is more logical..

[Leanne_T]

Hi @Jezzpd 

Thanks for coming here. 

Can you access your My EE app this morning? 

Leanne.