Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’m trying upgrade my phone trough the appbut ever time I click on the upgrade link nothing is connecting me to the relevant department for me to process a upgrade
My account is linked to my outdated pay as you go account I’d like to update it to my current contract phone account. Don’t know how. Thanks in advance.
i have been having this issue for days now. when logged into Account and then go to the add multiline discount 20% off link it says login which i already am and when do this just directs straight back to my main Home profile page? i have chatted with...
Hello there I am trying to login into my ee account online and in the app and it says Sorry, we were unable to complete your request right now. Please try again later I have tried all day long and it still the same problem please resolve my issue tha...
When I want to login to my account in my app after email and password the app want a pin (4number) but I don't know what is the pin
Hi,On both my mobile and for my dongle I get a 403 "Forbidden. You don't have permission to access this resource." error message when I try to access it. I noticed this issue was reported in August and one of the suggested solutions was to clear the ...
Hi, my EE shows that I can’t upgrade just yet however my contract ended 22/01/22. Can you please advise
when adding a new card to top up via the EE ap on my Apple Iphone 61)I put in all the details of the new card, address etc2) then it asks to send an OTP security to my mobile number3) then I press the button on the phone at the bottom to go to messag...
The links to upgrade ("are you ready" & "standard upgrade") from https://myaccount.ee.co.uk/app/upgrade-hub result in 404 "SORRY! WE COULDN'T FIND THAT PAGE".Which is a bit pants.(Upgrade link destination is http://myaccount.ee.co.uk/app/online-conte...
It states I am not the account holder when I am? How do I change this?
