Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE contact e-mail form in app

Perplexed2
Investigator
Investigator

‎13-08-2023 07:32 AM

I am curious as to whether anyone has ever had a response from this contact form, other than a generic " we are investigating" automated reply? 

I have been waiting weeks for a response to my query as to when they will actually fix the problems in my area. I have had notifications of problems at least twice a day for weeks now. I have had virtually no signal at my home, but still paying full price for a service I am not actually getting. 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎13-08-2023 09:11 AM

Hi @Perplexed2 

Thanks for coming here. 

You can find ways to contact us on our get in touch page here. 

Have you entered the postcode on our network status checker and selected 'check status' this will show you any reported problems in the area and the latest information we have? 

Leanne.

0 Helpful
Perplexed2
Investigator
Investigator
In response to Leanne_T

‎13-08-2023 09:28 AM

Yes. I have done this, and the notifications arrive several times a day,
but still the signal is appalling or totally mone existent!
0 Helpful
Leanne_T
EE Community Support Team
In response to Perplexed2

‎13-08-2023 09:45 AM - edited ‎07-09-2023 07:36 AM

I would suggest calling us on 150, the team can take a detailed look into the area and give you an update @Perplexed2 

Leanne.

0 Helpful