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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11703 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25288 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 534424 Views
  • 0 replies
  • 12 Helpful

Data gifting

I am trying to gift data but uts not working.  I was able to gift data on 27th January to this person...Help!

Suzeanne by Explorer
  • 757 Views
  • 12 replies
  • 0 Helpful

X5 xplora watch

I’m trying to purchase an x5 xplora watch for my daughter through the EE website for some reason the website won’t let me complete the purchase.

Rob243 by Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful

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Unable to claim a free boost

When I try to claim my latest free boost, I get the two boxes with 50 minutes or 500MB but am unable to click either of them. Never had trouble in the past.

Gutley by Investigator
  • 1774 Views
  • 19 replies
  • 4 Helpful

EE Webchat not active

I noticed that there is no 'Start conversation' button on the EE website showing for me on mobile or desktop (chrome & safari).I'm guessing it may be due to workload, but it is really frustrating not to have a chat option - for many enquiries as an e...

planetf1b by Established Contributor
  • 1051 Views
  • 11 replies
  • 5 Helpful