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Why is it saying on the app I don’t have an account

San66
Explorer

‎19-07-2023 12:55 PM

 
0 Helpful
3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎19-07-2023 01:04 PM

Hi @San66,

Have you recently registered with EE?

Are you sure you are using the correct email address?

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
San66
Explorer
In response to Alex_M

‎19-07-2023 01:10 PM

Hi

yes I have just updated all details 

0 Helpful
Alex_M
Star Contributor
Star Contributor
In response to San66

‎19-07-2023 01:11 PM

You mean you have just registered or you have just updated your email address?

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM