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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14246 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27396 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 563434 Views
  • 0 replies
  • 12 Helpful

My account

I can’t access my family’s account details and I really need to send my daughter data in university 

Resolved! App account holder

Hi, i have 2 different accounts for my EE app both with different emails, i am the account holder and always have been, but both email addresses say that i’m not? Does anyone know how to find out whos the account holder account because i am so confus...

Re: Helo

My bank card has expire and I can't Addison another card...it gives me an erori and I donat understand why I can't...

Rozana by Visitor
  • 326 Views
  • 2 replies
  • 1 Helpful

Resolved! Error message

Everytime i log into my account. It comes up as an error and i cant access any details or manage my account. It has my detail but just cant get into anything keeps referring to Call 150 but none of the options are really relevant to what i want. Long...

Gogsie_1 by Visitor
  • 354 Views
  • 1 replies
  • 1 Helpful