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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12217 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25756 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542602 Views
  • 0 replies
  • 12 Helpful

Phone number added twice?

Hello everyone, I think that I may add my phone number twice when I registered on myEE. Can that be possible? I would not like to be billed more than for the one phone that I have. Thanks 

ASuch by Visitor
  • 330 Views
  • 2 replies
  • 2 Helpful

Resolved! Forgotten login details

My daughter has an EE phone that I had on a recurring plan, however my bank details changed and I have forgotten her details to login and change payment information.. is there anyway you can help with this 

Agp2 by Visitor
  • 345 Views
  • 1 replies
  • 1 Helpful