Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, my EE states that I am not the bill payer and I can’t upgrade my phone. I am the bill holder. Any tips of how to update this? I have tried to follow instructions previously given but unable to locate the settings stated in the instructions given
I keep being asked to register number to EE but when I put my number in it says already have account with this number so have no others number's to add so please how do I get rid of move on its doing my nut in help!!
I have an account with a old PAYG phone number associated with a eSIM that I stopped using.Now I've got a new number associated as well with a eSIM that I need to add to my existing account but when I did so it's still not visible.I received the conf...
So how do I enable 2FA for MyEE and the MyEE site so my account can be more secure? I've noticed there's no security check when logging on and when I logged onto my account on my laptop for the first time it never asked for a one time code?SMARTY (my...
My by.ee
Is anyone having issues gifting data on the app? Also struggling to do it online, page won’t load.
I know I am not alone in this, I still cannot find EE Up to sign into Rewards though I have tried to search for it and followed posts from other lost Up seekers. There is a reference to clicking on the "menu in the top left corner" but I have not fou...
My contract runs out on the first of march and I'm trying to get a new phone but I can't look at any on the Er Website which is really frustrating. I keep reloading the page lik it say to do but nothing happens and I keep getting the same message
Nothing for now
Hi I have deleted and downloaded the app and updated to the version released today 5.13.1to no availI have contacted tech support who have not been able to help can you pass this onto the back office to resolve please guys? I receive a message saying...
