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Bart12341
Investigator
Investigator

‎18-02-2023 02:24 PM

Hi,

 

I'd like to express my disappointment in regards to MyEE app and website functionality.

I am due to make an upgrade, and as usual I want to check what EE has to offer and compare it with other offers available on the internet. I wanted to see what upgrade offers does EE have for me, however, no matter how I try to see the offers, I end up seeing 'sorry, couldn't find that page'. Guessing EE does not want me as a customer, aye?

 

I tried different devices, laptop, mobile phone, mobile app, different web browsers, cleared cache etc - anything I could find related to this issue doesn't work. I'm deeply disappointed. Guess will go elsewhere. 

14 REPLIES 14
Jon_K
Former EE Employee

‎19-02-2023 08:44 AM

Hi @Bart12341 

I'm really sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can check your account to make sure there aren't any issues.

They will also be able to let you know what upgrade options you have.

Jon

0 Helpful
Bart12341
Investigator
Investigator
In response to Jon_K

‎19-02-2023 08:56 AM

Hi John, 

I have spoken via webchat with to one of your colleagues, who told me that my upgrade options are actually the same prices as for new customers, so I can somehow see them. Which, in itself is a disappointment. 

0 Helpful
PaulLead
Investigator
Investigator

‎21-02-2023 07:29 PM

I’m having exactly the same issues - it is extremely frustrating as I am trying to upgrade mine and my wife’s iPhones - it’s as if EE don’t want my business - and I’ve been a loyal customer for over 30 years, and that is under serious risk after the last few days!!

Leanne_T
EE Community Support Team
In response to PaulLead

‎22-02-2023 07:50 AM

Hi @PaulLead 

Thanks for coming here. 

Have you tried another browser? 

Are you accessing your upgrade options in your My EE account? 

Leanne.

0 Helpful
PaulLead
Investigator
Investigator
In response to Leanne_T

‎22-02-2023 08:05 AM

Yes and yes. Cannot access through the app, on a laptop or my iPad. 

following link in account to upgrade. 

Leanne_T
EE Community Support Team
In response to PaulLead

‎22-02-2023 08:07 AM

Thanks @PaulLead 

In this case, please give us a call on 150 and our mobile care team can get your My EE looked into so you can access your upgrade options online, they can also go through everything on the phone with you. 

Leanne.

0 Helpful
PaulLead
Investigator
Investigator
In response to PaulLead

‎22-02-2023 08:12 AM

Sorry.

Spoke to them yesterday (and went into a store for help) and they weren’t particularly helpful. Both your store colleagues and call centre colleagues both effectively ‘shrugged there shoulders’ and said that’s the system for you….

not sure anything else can be done. 

Leanne_T
EE Community Support Team
In response to PaulLead

‎22-02-2023 08:14 AM

I am very sorry to hear this @PaulLead 

I have sent you a private message on here for some extra details. 

Leanne. 

0 Helpful
Bart12341
Investigator
Investigator
In response to Leanne_T

‎22-02-2023 08:22 AM

I thinks there's a bigger problem here, as we're not the only ones having this issue. There's a lot of people around internet asking about this problem. For me actually it never worked but I didn't bother about until now as I need to upgrade. If I was you, I'd fix this problem. In my case it will most likely end going elsewhere.