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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13332 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26589 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 555368 Views
  • 0 replies
  • 12 Helpful

I can't gift data at all

Hi Just taken a sim only onto my account for my daughter but I can't gift any of my data to her despite being told I could.  I can get into family usage on the app but there is no button to do anything to send her data!The old app was much easier and...

Sazzle24 by Visitor
  • 871 Views
  • 5 replies
  • 0 Helpful

Not allowing me to add number

Hi for some reason it says I can’t add my number to my account when I log in, yet when I add the number it says number already exists but none of my account info is available? I am die an upgrade and trying to sort it out but not allowing me to do an...

Account setup error

HiI setup a new account with EE, but accidentally setup a personal account rather than a business account which I need.  How can I change this as I need to place an order for a business phone?   I could delete the account but that doesn't seem to be ...

Sean_ts by Explorer
  • 482 Views
  • 7 replies
  • 3 Helpful

Session expired

I keep getting a message telling me that my current session has expired and asking me to log in again.I am concerned this may be a scam, can someone help.