Skip to main content
Forum FAQ's

EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by • EE Community Manager
  • 9307 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by • Star Contributor
  • 23148 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 491980 Views
  • 0 replies
  • 12 Helpful

Instant chat

HiCan you still have a Live Chat with an EE advisor? Rather than phoning. I can't seem to be able to find that option.Thanks

Resolved! Bill payer

Hi, my EE states that I am not the bill payer and I can’t upgrade my phone. I am the bill holder. Any tips of how to update this? I have tried to follow instructions previously given but unable to locate the settings stated in the instructions given

Register problems

I keep being asked to register number to EE but when I put my number in it says already have account with this number so have no others number's to add so please how do I get rid of move on its doing my nut in help!!

Toffee01 by • Investigator
  • 366 Views
  • 3 replies
  • 1 Helpful

Adding a new PAYG number to an account

I have an account with a old PAYG phone number associated with a eSIM that I stopped using.Now I've got a new number associated as well with a eSIM that I need to add to my existing account but when I did so it's still not visible.I received the conf...

Jonas96 by • Investigator
  • 405 Views
  • 5 replies
  • 1 Helpful

How do I enable two step verification for MyEE?

So how do I enable 2FA for MyEE and the MyEE site so my account can be more secure? I've noticed there's no security check when logging on and when I logged onto my account on my laptop for the first time it never asked for a one time code?SMARTY (my...

Jank0x by • Skilled Contributor
  • 1733 Views
  • 6 replies
  • 9 Helpful

Gifting data

Is anyone having issues gifting data on the app? Also struggling to do it online, page won’t load.

Most solutions
More
Top Helpful authors
More