18-09-2023 01:58 PM
Keep trying to link my phone to my EE app and keeps saying can’t find any product linked to my number. It was ported from BT and changed across on Thursday. Does it take a while for the EE app to pick up the ported number?
Thanks in advance
18-09-2023 03:38 PM
Hi @Iainsax
Is your SIM active and your number working? Is it on a contract plan or pay as you go?
Chris
18-09-2023 03:58 PM
18-09-2023 04:00 PM
Maybe give it till tomorrow afternoon, hopefully then it'll let you link it, @Iainsax
Chris
20-09-2023 07:16 AM
20-09-2023 10:33 AM
OK, thanks for trying, @Iainsax
If you speak to our Mobile Care team, they'll be able to try and link them manually from our side for you.
Chris
21-09-2023 01:23 AM
Iainsax, I have exactly the same issue. Ported my number from BT to EE around 12/9/23 .. number still not recognised by EE App for linking process.
If you get an answer & solution, I’d be grateful to see it. If I get mine sorted before I hear from you, I’ll aim to let you know.
NB my wife’s number was ported more recently, so I’ve not bothered to try hers yet.
I hope the answer is NOT that we should link the temporary EE SIM mobile numbers (as I’m not sure I’ve bothered to keep a record of those!
21-09-2023 10:33 AM