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Email address is linked to an old closed plan

kezzab86
Visitor

‎21-09-2023 02:30 PM

I have just rejoined EE after using a different service provider for a few years and I'm trying to create an account, however, this isn't possible as my email address is already registered from my previous plan around 4 years ago. When I log into my old account it says 'Account closed'.

How do I get round this without a new email address??

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎21-09-2023 03:13 PM

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)