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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589731 Views
  • 0 replies
  • 12 Helpful

Sign in after app update

Why do you feel this is necessary every time?I use fingerprint but cant use that until i dig out password to get into app.Sort it out will you.

My EE App update v5.16.2

To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service. If you see one of the below screens or a maintenance screen, w...

App store.png Google Play store.png My EE android.png My EE iOS.png
Christopher_G by EE Community Support Team
  • 30595 Views
  • 99 replies
  • 16 Helpful

EE app.. What on EARTH?

What fresh hell is the new EE app? I thought the previous 'upgrade' was a disaster but this is... Oh my lord. How does the app not know what device I have when I log in? Every other version has known this info. Why does it take 5 mins to log in? Who ...

MyEE has no linked accounts?

Hi just opened my EE on here and on the recently downloaded app and cant see any account dataBizare state of affairs upgrade and loose all the data or have i done something wrong?

sucrama by Explorer
  • 406 Views
  • 1 replies
  • 1 Helpful

Can't link any device to my My EE account

I have an EE SIM card and a pre-existing my EE account. I called EE to activate the SIM card, and they said they had linked it to my My EE account - but whenever I log in my only possible option is to 'link a device'. Whenever I try this, and then se...

ctilley by Visitor
  • 743 Views
  • 1 replies
  • 1 Helpful

Resolved! New customer, can’t do a thing

Any new customers here able to advise how long you need to wait before your your account can be correctly initiated?  I am aware this is effecting 1200 plus new customers, but been waiting 2 weeks and still no update?  

WDof3 by Investigator
  • 390 Views
  • 1 replies
  • 0 Helpful

New app update doesnt work

New update seems to have loads of problems loading up pages. I wait ages for it to load, then it's just a black screen. Try to reload, again, black screen. Why try to fix things that aren't broken? Trying to make your app look different has made it a...

MrStuart by Explorer
  • 1506 Views
  • 6 replies
  • 2 Helpful