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App failing again can't see data or bills

SR51
Investigator
Investigator

‎30-09-2023 10:26 AM

I feel the app has been useless for last 4 MTHS. Husband has left for O2 and he has cheaper bills, roaming for free. Surely EE can sort their app out by now? Customer Service is good yet App is appalling

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-09-2023 11:13 AM

@SR51   Obviously you can have a cheaper bill, if you take out a cheaper tariff that’s just logical.    Can you access your online account?     The app for me is work fine.   Have you tried clearing the device cache and uninstalling and reinstalling the app ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎30-09-2023 11:19 AM

Hi @SR51 

What device do you have and is your app up to date. 

I have just tried the app on my Samsung and while slow it works. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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