Solved: Rewards - The EE Community

Tring to join ee airtime rewards but keeps saying unauthorised

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Accepted Solutions

Hi @Neil1968bird

Have you met the qualifying credit.

https://ee.co.uk/help/rewards/airtime-rewards

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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6 REPLIES 6

Hi @Neil1968bird

Have you met the qualifying credit.

https://ee.co.uk/help/rewards/airtime-rewards

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Actually it says access denied.what is qualifying credit.been topping up PAYG for years

Hi @Neil1968bird.

Are you registering through the EE app?

Katie

Yes I am

Thanks for getting back to me @Neil1968bird.

Are you able to try do this online?

Katie

Not tried as I'm on holiday will try when I get home