Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I’m trying to checkout my upgrade deal, but it won’t let me via the app or website, it keeps thinking I’m a new customer. Every time I get to the delivery part of the order it’s asking me all the question as I’m new too EE and then when I get so far ...
Hello,Is anyone else experiencing issues gifting data via my EE app or the website? I have been trying to gift data for the past 8-10 hours.Nothing happens when I click the gift data button on the website. The app keeps telling me that there is an is...
Still no live chat function when wanting to chat off an iPhone?
I found the EE app a useful tool for checking my usage, bills and any incentives available, including, access to my EE up. Recently however the app has stopped logging in and is asking for my credentials. Any ideas for trouble free access again wi...
How do i activate my perk account as it says it has been deactivated.
I am trying to update my new address, I have logged onto the website rather than the app and went to check address and and the put in my new address but when it comes to confirming the address it is greyed out, I’ve refreshed the page and re-entered ...
I currently have a two year contract which is due to finish (I Think). My phone broke so I am now using my partners older phone with my sim card init. When I launch the app or website it states im paying £53(partners contract) and an upgrade date ec...
HiWhenever I try to view or change anything in the Account section I get a message saying I’m not the Account holder and I am. I have two phone plans running on one account. Anyone know the solution. Thank you.
I'm having problems with the fingerprint login access system, which seems to have disappeared. I used the steps stated on this page. I checked my settings on my EE account, which are set for fingerprint access and reset my phone. Still no joy. Does ...
Gone to the bother of upgrading online and when I hit the confirm order it just spins and spins. Items stay in my order box. No order confirmation. Is the system down?
