EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605929 Views
  • 0 replies
  • 12 Helpful

Link broadband/my ee app

 I can’t link my broadband online it keeps saying “error on our end”. the my ee app ain’t working and keeps saying I’m not the account holder and I can’t seem to fix this. 

Gift data- App & Website issues

Anyone else having issues gifting data?I've been trying on & off for 24 hours to gift data to my children. The app and website say they have trouble connecting to the server and to try again or contact them. I'm currently 25 minutes into a supposed 4...

App/ Online crash

The app and online services have been absolutely shocking today, my phone line was disconnected due to having £75 outstanding in the bill, which I was trying to pay today, couldn’t do it on the app, couldn’t do it online, was told I couldn’t do it by...

Wing091 by Explorer
  • 554 Views
  • 3 replies
  • 1 Helpful

Phone not answered and app crashing

Is anyone finding it impossible to speak to someone at EE in the phone , been holding for hours abd everytime I try and use the app to go into the contract it crashes never seen this before , it’s like nothing is working apart from this new community...

KR211 by Investigator
  • 659 Views
  • 6 replies
  • 0 Helpful