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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8981 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22867 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485232 Views
  • 0 replies
  • 12 Helpful

Upgrade issue

I had got an upgrade and they upgrade the sim data to unlimited. I was not having this contract as i had 1 gb sim contract before. Now i am out of england as my sister had accident and my niece died so i will not be back by start of next month so i h...

Alizia55 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Family usage tab missing

Family usage tab is not on my app where it used to be.Deleted and re-installed app. Searched through settings, the app, the website and the help forum several times with no joy.

ac1786 by Explorer
  • 4661 Views
  • 17 replies
  • 13 Helpful

About the online app

On the online app it won't let me view my bill I've confirmed my mobile number but its just saying something went wrong can u help me please 

Change my address

Please can I change my address  my new address: flat xx xx xxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Naim08 by Visitor
  • 505 Views
  • 3 replies
  • 3 Helpful

Additional line

Can anyone on here help me, EE couldn't sort this out I am the account holder and have my son on my account but I can't see his info is data used etc because I wanted to send him some of mine due to when we had no home broadband we were just using ou...

Boldy50 by Investigator
  • 631 Views
  • 12 replies
  • 3 Helpful

Resolved! App is still abysmal

So I got multiple emails when complaining about the abysmal app from Ee operatives that you cannot reply too, telling me to delete the app and reload it again to no avail, exactly the same issues!! how do you add a card and make a payment when it nee...

466958ADY by Investigator
  • 317 Views
  • 3 replies
  • 0 Helpful

Help

Can’t login to my ee app account telling me to sign in 

Phone calls

Is there anyway to get a phone call from EE themselves rather than me phoning them