Can't link pay go SIM to my account.

[robandem]

I've been trying all week but every time it says "We're having trouble linking your products" and tells me to try again later.

The SIM is active and the number has now transferred from my previous carrier (Three).  I've tried to link the SIM both before and after the number transferred, but it has said the same thing every time.

[James_B · Accepted solution]

Hi @robandem,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems linking your new SIM to the EE app.

Please get in touch with Customer Care and a member of the team will be happy to link it for you.

James