Ee app

[Liv261]

hi 

I have tired many times to get onto my EE app I’m logged in but it’s asking me to unlock my phone when it’s already unlocked I want to see how much data and how much my bills are but I am unable to do this 

any help please 

[Liv261]

Ps it’s an iPhone 15 

[James_B]

Hi @Liv261,

Welcome to the EE Community. 🙂

What is the full message you see when trying to log in?

James

[Liv261]

Hi
It’s let me log in but for some reason it won’t register my SIM card even though the phone is unlocked so I am unable to see my bills or how much data I have left


Sent from my iPhone

[James_B]

Hi @Liv261,

Are you trying to link your phone number with the EE app for the first time?

James

[Liv261]

Hi 

yeah I am but it’s an old phone number that I’m trying to transfer from another network 

[James_B]

Hi @Liv261,

When did you give your PAC code to EE to start your number transfer?

Has the transfer completed?

James

[Liv261]

Hi 

I never knew I had to give a pac code to ee as it’s never asked me for that when I set my new phone up 

[James_B]

Hi @Liv261,

To transfer your mobile number from another network, you'll need to request a PAC code from your old provider.

Once you have your PAC, you can submit it at myaccount.ee.co.uk/keeping-your-number.

In the meantime you can register for the EE app with your temporary EE mobile number.

Hope this helps. 🙂

James

[Liv261]

Hi
I’ve already got my pac code from my old provider but it won’t accept my number on the app
Sent from my iPhone