Ee app

[Liv261]

hi 

I have tired many times to get onto my EE app I’m logged in but it’s asking me to unlock my phone when it’s already unlocked I want to see how much data and how much my bills are but I am unable to do this 

any help please 

[James_B]

Hi @Liv261,

Which number isn't being accepted, your temporary EE number or the number you're transferring?

James

[Liv261]

Hi
The number I’m transferring

Sent from my iPhone

[James_B]

Hi @Liv261,

Have you entered your temporary EE number on the first screen and received your passcode?

James

[Liv261]

Hi
Yes I have done this and it says the phone is unlocked

Sent from my iPhone

[James_B · Accepted solution]

Hi @Liv261,

Are you using the link I posted earlier? 

After entering your passcode, you should be prompted to enter your PAC.

James

[Liv261]

Hi
No I’m not because it’s asking for the mobile number when I click on the link you sent me

Sent from my iPhone

[James_B]

Please follow the link I shared @Liv261 

When prompted, enter your temporary EE mobile number. You'll then be sent a text message with a passcode to enter on the website.

After entering the passcode, you'll then be prompted to enter your PAC code.

James