Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9398 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23225 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493762 Views
  • 0 replies
  • 12 Helpful

APP Down time.

Hi, It's bank holiday weekend, the app been down all day, I'm unable to give my daughter any data, hence she now not allowed out because I'm unable to track her location for safety..... why so long downtime??

Ikyu by Visitor
  • 358 Views
  • 2 replies
  • 0 Helpful

Login into my account

Help I’ve been trying to sign into my ee account forever. I can login okay but as soon as I press the continue button it says that I need to register a device. I enter my mobile number and it says that “This device is already being used’ so I’m unabl...

Apple Music sharing

Our phones have just updated and now only on my phone have I got access to Apple Music. I need my wife and Alexa at home to access Apple music

RJ4 by Visitor
  • 335 Views
  • 1 replies
  • 0 Helpful

Data gift

Hi,I really need to gift data to another device for business needs,how long is update going to take & when wil it be finished 

Poor service still

Why is this unusable? EE are horrendous, can you make anything more effective? I came into the app to data share 5 mins in not able to get where I need to be , terrible