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Sim activation

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Danster02
Visitor

‎28-06-2023 08:34 PM

I cannot activate my new sim

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1 SOLUTION

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Alex_M
Star Contributor
Star Contributor

‎28-06-2023 11:02 PM

Hi @Danster02 

Are you currently in the UK trying to activate a new or replacement SIM?

Have you tried rebooting your device?

It can take 24 hours for it to activate.

Thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎28-06-2023 11:02 PM

Hi @Danster02 

Are you currently in the UK trying to activate a new or replacement SIM?

Have you tried rebooting your device?

It can take 24 hours for it to activate.

Thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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Mykiealan75
Visitor

‎24-10-2023 06:50 PM

Activate sim ? 

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Christopher_G
EE Community Support Team
In response to Mykiealan75

‎25-10-2023 07:36 AM

Hi @Mykiealan75 

Welcome to the community.

Is it a replacement SIM? Have you tried just putting it into the device?

Chris

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