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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8986 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22872 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485369 Views
  • 0 replies
  • 12 Helpful

Recent upgrade

I have done an early upgrade on a upgrade ,anytime plan , I upgraded from s22 ultra to s23 ultra for £100 and send back the s22 ultra , but I have decided to keep the s22 ultra as a backup phone and just pay the extra charge . It says on the email th...

Chris458 by Explorer
  • 433 Views
  • 1 replies
  • 0 Helpful

Create New Account

I'm trying to create an account, this has been verified but still can't log in. It says don't forget you still need to add an account. What account? Can't get through to talk to anyone on 150. Can anyone help me please?

LBrazier by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Apple Music

Hi My Apple Music has been taken off my full works plan and it won’t let me add it back on. 

Resolved! Re: Address

Moved to xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Mwadas by Visitor
  • 314 Views
  • 1 replies
  • 1 Helpful

Resolved! ee app

I have a pay as you go phone for a family member added to my account. I can't see this when using my ee on the web site but it shows on the app. I'm trying to add a subscription pack to the pay as you go phone using the app but it continually says Pa...