EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! View my statement

View my billing statement

Farse

I’m travelling abroad today and have no way of accessing my account to change my perks. I pay EE a lot for my contract which I can barely use due to signal and 4/5g issues but now I can’t even access my own account to make use of the service I’m payi...

Resolved! About EE app

The ee app is not working properly has I can't check my bill and how much I owe.

Why do I have to create a new sign in every single time?

Regarding recharge

I want to recharge

Removing a device from my account

Hiwhen I log into my ee account I can see my ex husbands phone. I have already contacted customer services to have this removed as I don’t have access to take it off. How can this be removed?

Resolved! Trying to look at Upgrades/Additions but the online store isn’t loading?

Trying to check on my upgrade options and any additional tech to add to my contract and the website and app just keeps reloading a page stating “Something new is coming” and asking me to sign in again to EE? Ive tried multiple browsers and different ...

Cannot click on View Your Repair Quote

Hi there,I've sent my phone off for an apparent free repair as it's under warranty until 2025 (Google Pixel 7).I've just received an email saying that the device damage and problem, which is the device not being able to connect to wifi, isn't covered...

are App not working

Can you please advise when the ee app will be operational ? I have deleted and reinstated the app on multiple occasions and have got to varying stages of logging in after I've installed it before it crashes. this whole sorry situation started when th...

Roaming help

I need help adding the roaming bundle £15 my account on the website isn’t letting me