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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593660 Views
  • 0 replies
  • 12 Helpful

Upgrade

On my ee app it says I can upgrade on 0, after talking to someone in the executive office and then agree I can upgrade next month. So after checking today it says ungrade on 0 what does this mean?? It has no option to sign in and upgrade 

Resolved! Looks like you're not the account holder

Hi All Possible for anyone can shed some light on this issue I'm having with my account? I went online to see if I could upgrade my phone, as my upgrade is due in the next 14 days. But when I try to see what I can upgrade to, I get this message.I kno...

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Resolved! Not the account holder

I'm trying to upgrade and my account says I'm not the account holder. I am. I've relinked myself as the account holder and bill payer and it still says I'm not the account holder. Any ideas?

Jen2023 by Explorer
  • 669 Views
  • 5 replies
  • 2 Helpful

Resolved! New Pay Monthly account

Hi,i've just signed up to a new Pay monthly sim. I used my email which I forgot already has a PAYG sim linked to it. Will this cause an issue when i get my new pay monthly sim? Or do I need to delete the PAYG sim from my account as i no longer use it

bdg051 by Established Contributor
  • 677 Views
  • 5 replies
  • 3 Helpful

Resolved! Up grade

Hey..Just wanting to no when I'm due a up grade..ThankRachele

Can't link sim to account

I bought a pay as you go sim card. Registered a new EE account but I can't link my sim via desktop and mobile app. After some research, I know this is an ongoing issue for weeks now,  but I am in a foreign country (USA) now and I can't make internati...

Bingo232 by Visitor
  • 1128 Views
  • 4 replies
  • 1 Helpful

Direct debit

Trying to update my monthly payment but it ask me for account number and sort code. I bank with Starling so not an option! Thank you in advance for any help 

Cathbro by Investigator
  • 512 Views
  • 2 replies
  • 0 Helpful