Hi Katie_B
I’m also never able to use the app on iOS, even after multiple app updates, deleting reinstalling, phone on/off, resetting password etc etc Tried everything for many months with no access to my account at all. I’m a two line contract customer paying nearly £90 per month, yet can’t even use the app… it’s so frustrating… can’t look at a bill or upgrade dates or anything. The website is poor and only partly works also, it logs me in and only lets me see my profile nothing else whilst telling me ‘I’m not logged in’ and showing me I’m logged in fine too. As for the app that accepts all my details and password and then asks to set a 4 digit pin which i do, then asks do I want to use Face ID (I’ve tried answering both ways), then boom same crash loop its been doing for months stating’Oops we are having a problem’ on screen. I’ve seen that screen page so many times it’s sending me crazy. Any help at all with this would be very much appreciated, with the amount i’m paying I should at least have access to the app and my account it’s ridiculous…
