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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 605270 Views
  • 0 replies
  • 12 Helpful

Resolved! Topup not working on 2nd product

I have 2 mobile phone products. On the app I select the 2nd product and select top-up. However the top-up screen defaults to the first product. So no way to top-up the 2nd product. This has worked fine for years. I am thinking this is a bug? Any idea...

AndrewN1 by • Explorer
  • 964 Views
  • 7 replies
  • 3 Helpful

My EE

Why is it almost every time I fire up your EE app it comes up saying it's down for last minute improvements and being improved. It's just a waste of space on my phone. I've cleared cache, I've deleted and reinstalled, all to no avail. You really need...

DPC30 by • Explorer
  • 521 Views
  • 3 replies
  • 0 Helpful

App

This app is useless, been down for days and a regular occurrence

JKOK by • Visitor
  • 428 Views
  • 1 replies
  • 0 Helpful

Cant link my number

Hi, Cant link my number to account put number in then get a code in sms and enter then its says can't link at minute come later after we fix things. 

Email address is linked to an old closed plan

I have just rejoined EE after using a different service provider for a few years and I'm trying to create an account, however, this isn't possible as my email address is already registered from my previous plan around 4 years ago. When I log into my ...

kezzab86 by • Visitor
  • 897 Views
  • 1 replies
  • 2 Helpful

New App

Apparently this app is being upgraded. It seems to me to have gone backwards. Once I found My ee I couldn’t remember my password so requested a code. When this was sent and I opened the email. When I returned to the app it went back to the home scree...

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