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Trouble upgrading online

andytoh1
Visitor

Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I can correctly check the order, aren't I supposed to be able to access my pre contract summary before agreeing to the contract? Every time I click into it I get the error - Oops! Something went wrong. How can I be sure that I am upgrading my number and not adding a new line which I do not want? 

 

Thanks 

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @andytoh1,

Welcome to the EE Community. 🙂

Are you starting your order at ee.co.uk/mobile/upgrade?

James