Ordered online reference not working

Saqilicious · ‎01-05-2026

I have order my 17 pro max online with upgrading sim.
the references number not working which i got in gmail. And deducted upfront payment. Its been 24hrs

Northerner · ‎01-05-2026

Hi @Saqilicious

You'll need to speak to EE CS on 150 if order tracking is not working.

Also download and register the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-05-2026

Hi @Saqilicious

You'll need to speak to EE CS on 150 if order tracking is not working.

Also download and register the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎01-05-2026

@Saqilicious Is that a tracking number or an order number? Until a device is allocated to you there’s nothing to track and then you’ll get a tracking number.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.