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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11703 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25288 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 534410 Views
  • 0 replies
  • 12 Helpful

Bills

Log into my account  want to see how much  my account is  all it shows is data upgrades No account info at all  useless. 

App not working for last month

Please tell me when the app will be working again. I gift data between our accounts and having a nightmare. I also want to upgrades an change stuff I keep logging on on Google an its a pain dont work more than it works and can't download my bills

Unbilled itemised usage

The EE website is terrible. I pay for itemised billing. Every month for a maximum of a week I can view all unbilled itemised usage be it text message or phone calls even if they aren’t chargeable. After the week all I get is one error message saying ...

kazzy79 by Investigator
  • 679 Views
  • 2 replies
  • 2 Helpful

Resolved! Data?

EE app has not been working for weeks! How to check how much data I have?