Online

Leggy007 · ‎07-08-2022

How do I start an online chat?

XRaySpeX · ‎07-08-2022

That's OK. They expect you to open the box & try it out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX · ‎07-08-2022

@Leggy007 : If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

For what do you need it? Perhaps we can help if your query is not a/c specific.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leggy007 · ‎07-08-2022

Ok I will try it. Was wondering if phone calls are recorded as when I upgraded I asked for the iPhone 13 pro max but I have been sent the iPhone 13 pro granted yes I didn’t check the documents correctly when I signed them but I am sure I requested the pro max but I could be wrong but accessories I bought phone case etc was for the pro max

XRaySpeX · ‎07-08-2022

Only for training purposes. You should call CS & query it. If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leggy007 · ‎07-08-2022

Problem is I opened the box I haven’t turned it on or anything as the is dead as you don’t get charger plugs anymore lol so thought I would try my new case out and that’s when I realized I have the wrong phone

XRaySpeX · ‎07-08-2022

That's OK. They expect you to open the box & try it out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎08-08-2022

Hi @Leggy007

Thanks for coming here 🙂

As @XRaySpeX has advised, don't worry about opening the box this will be fine.

You can find details on returning the iPhone in our Returning a phone or device within 14 days, Help page.

Thanks 🙂

Leanne.

Bomber2020 · ‎18-12-2023

Good afternoon

James_B · ‎18-12-2023

Hi @Bomber2020,

Welcome to the EE Community. 🙂

How can we help?

James