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[Leggy007]

How do I start an online chat?

[XRaySpeX]

@Leggy007 : If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

For what do you need it? Perhaps we can help if your query is not a/c specific.

[Leggy007]

Ok I will try it. Was wondering if phone calls are recorded as when I upgraded I asked for the iPhone 13 pro max but I have been sent the iPhone 13 pro granted yes I didn’t check the documents correctly when I signed them but I am sure I requested the pro max but I could be wrong but accessories I bought phone case etc was for the pro max 

[XRaySpeX]

Only for training purposes. You should call CS & query it. If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

[Leggy007]

Problem is I opened the box I haven’t turned it on or anything as the is dead as you don’t get charger plugs anymore lol so thought I would try my new case out and that’s when I realized I have the wrong phone  

[XRaySpeX · Accepted solution]

That's OK. They expect you to open the box & try it out.

[Leanne_T]

Hi @Leggy007

Thanks for coming here 🙂

As @XRaySpeX has advised, don't worry about opening the box this will be fine. 

You can find details on returning the iPhone in our Returning a phone or device within 14 days, Help page. 

Thanks 🙂

Leanne.

[Bomber2020]

Good afternoon 

[James_B]

Hi @Bomber2020,

Welcome to the EE Community. 🙂

How can we help?

James