07-08-2022 08:36 PM
How do I start an online chat?
Solved! See the answer below or view the solution in context.
07-08-2022 08:55 PM
That's OK. They expect you to open the box & try it out.
07-08-2022 08:39 PM
@Leggy007 : If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.
For what do you need it? Perhaps we can help if your query is not a/c specific.
07-08-2022 08:43 PM
Ok I will try it. Was wondering if phone calls are recorded as when I upgraded I asked for the iPhone 13 pro max but I have been sent the iPhone 13 pro granted yes I didn’t check the documents correctly when I signed them but I am sure I requested the pro max but I could be wrong but accessories I bought phone case etc was for the pro max
07-08-2022 08:49 PM
Only for training purposes. You should call CS & query it. If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.
07-08-2022 08:52 PM
Problem is I opened the box I haven’t turned it on or anything as the is dead as you don’t get charger plugs anymore lol so thought I would try my new case out and that’s when I realized I have the wrong phone
07-08-2022 08:55 PM
That's OK. They expect you to open the box & try it out.
08-08-2022 07:16 AM - edited 08-08-2022 07:16 AM
Hi @Leggy007
Thanks for coming here 🙂
As @XRaySpeX has advised, don't worry about opening the box this will be fine.
You can find details on returning the iPhone in our Returning a phone or device within 14 days, Help page.
Thanks 🙂
Leanne.
18-12-2023 01:27 PM
Good afternoon
18-12-2023 02:06 PM