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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 602278 Views
  • 0 replies
  • 12 Helpful

Resolved! Online Chat Function

Hi,Does the Online Chat function ever become available, I need to chat to an agent online, but never seem to be able to see the chat function available? 

Ee perk cannot access

I am trying to access ee perks to get 20% of my new contract and it won’t let me re-set password as no reset email is sent. I also can register as it recognises my email. Can someone help please 

Ab174 by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Upgrades

I have a sim only plan for my phone and tablet combined, I recently received a message to advise I am out of contract and eligible for an upgrade, or discount on new package / plan.   However I click on the link and log-in, and/or tried log-in via my...

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Lou2183 by Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful

Resolved! Ps5 add to plan issue

Hi,Having an issue adding a ps5 to my add to plan. I was in the process of getting the final fantasy 16 bundle at £31 pm but changed my.mind and decided on Spiderman 2 bundle at the same price. I removed the ff16 from basket but when I went to add Sp...

New website/experience? Or is it just me...

Is it just me or have EE updated their website and My EE web pages today?The UX is awful! It's impossible to find what you need, before the top menu bar was excellent and provided you access to all areas of the business - now you need to do some digg...

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Alex_M by Star Contributor
  • 2922 Views
  • 29 replies
  • 20 Helpful

Link simcard to app

I bought a simcard from EE and I'm trying for a whole week now to link it to the app but it keeps telling me that there is a problem and I should try again laterI want to track my usage and also to renew the package monthly through the app, and becau...

Mo7030 by Visitor
  • 454 Views
  • 1 replies
  • 0 Helpful

log in

I wish to upgrade my phone, but when I log in and try searching for options I am getting a message on a yellow background telling me that EE are unable to log me in. I have clearly logged in as my current bill is shown!

Rojo2 by Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful