EE App is a complete joke.

Kelvin01
Visitor

‎09-06-2023 09:43 PM

EE App is a total joke  🧸.   It's forever under maintenance !!!.  Customer care advices you to uninstall & install  "STILL UNDER MAINTENANCE" -  You call back and they send you a link to log in again and change passwords "STILL UNDER MAINTENANCE" -  You call back and they promise it will be working after a couple of days 5/6. Now it's been a month, and  guess what - yesssss "STILL UNDER MAINTENANCE" 🙄😏😤.     Literally denying my ability to share or transfer data that am paying for in between my lines🤦🏾😫. 

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3 REPLIES 3
Katie_B
EE Community Support Team

‎10-06-2023 07:50 AM

Hi @Kelvin01. 

Welcome to the community. 

I am sorry to hear you are experiencing this. 

Do you have the same issues when you log in to your My EE online?

Katie

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Tawilli1972
Investigator
Investigator

‎19-12-2023 04:38 PM

Every month is the same im the bill payee so I like to know what is going on with four lines but every month it goes down and I get a unexpected bill which really p me off

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Leanne_T
EE Community Support Team
In response to Tawilli1972

‎19-12-2023 04:53 PM

Hi @Tawilli1972 

I am very sorry this happens, can you access your EE account and check usage through the month? 

Does the same happen using the EE app and logging in through a web browser? 

Do you get an error message? 

Leanne. 

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