Link a product

Patrick115935 · ‎22-12-2023

I have had no problems with my account until recently when my old account got comprimised and closed the person who closed it suggested i opend a new account and link my products there and i am unable to link my product nor pay my bills at all. I have tried using multiple browsers and try with a second account and i still keep getting an message saying “unable to link”( image below) i tried calling ee last week and they said they were going to contact the technical team and i haven't heard anything else since.

Northerner · ‎22-12-2023

Hi @Patrick115935

Call EE CS on 150 and ask them to delete your online account. Then register again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-12-2023

Hi @Patrick115935

Call EE CS on 150 and ask them to delete your online account. Then register again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.