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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9478 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23266 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 494904 Views
  • 0 replies
  • 12 Helpful

Resolved! Help lost phone.

APP not working. This is a service that subscribers pay for and it never works. The company is liable. 

Logic problem

Hey, my number already exist.. but I cannot login since it says verity.. I don’t know what to do. 

Saniach by Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

online chat

On the website it says "Messaging is currently unavailable. We apologise for any inconvenience caused."  Why and for how long?  Need to contact EE online.  Unable to use either mobile phone network of landline.

EE app

Why can I STILL not use the app? According to the sign in page, you have been upgrading the app for 3weeks...

AmiliaN by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful