Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’ve taken contract sim only plan in Nov 2022 and due to poor speed of internet I cancelled this under 14 days of cooling period.Now EE has improved the network in this location so I purchased new sim only plan with same details and email address, my...
How do I gift data when the app is not working?
Morning,I am able to upgrade my Apple Watch as the contract is almost finished. But the website and the app will not let me.please can you advise?I was hoping to upgrade my Apple Watch 6 to the Apple Watch ultra? Can you please come back to me with p...
Why does my ee account not recognise my mobile.number
i cannor find the submenu of manage devide - unlock .. etc to FIND MY PUK CODE. I have pay as u go sim.all the answers from other topics fron years ago seeems referring to a sub-menu that I cannot find now in 2022 either in MyEE app or on website wh...
What is the balance on my mobile account
It seems i am unable to access the upgrade page for my EE app and webpage, i am on the latest version on the App, and i have tried multiple browsers, is this a normal scheduled site maintenance? Or is there a solve for this? P.S. it is only once i l...
or similar to the main EE website. I can see it when in the Community but not on the main site, whether logged into MyEE or not. This makes it awkward to browse things or even impossible. Examples: To buy an EE PAYG SIM: I would use "Shop" above & ...
Hi the old app was more convenient
