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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11525 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25016 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 530385 Views
  • 0 replies
  • 12 Helpful

Feedback

 EE,Please redesign your site, it's horrible to navigate and sometimes just says it can't load a page or whatever; while I was upgrading it actually wiped my basket while trying to get to the card details and took about 4 attempts to actually get it ...

nasty1 by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

Resolved! App is undergoing an update

How long is soon before its available, or has it been down sometime and we have no idea, normally I would expect a maintenance window that was known.....

My EE App on Android is so unreliable

Is anyone finding the app so frustratingly flaky? I have my two kids on my account with very little mobile data and I have more data than I need so often gift data but it can take several shutdown and restarts of the app to display what I need to be ...

EEPTY by Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Resolved! EE app has stopped working with latest Android update

My Android phone (Android 13, Pixel 6 phone) required an update and a restart yesterday and now the EE app won't open and I get constant (every 20 secs or so) notifications flash up that the EE app isn't responding and needs to close. Further restart...

App Updating

So my EE App has been updating now for 3 weekscan’t get on to check data or anything just sends me to this page