@rachaelreeveedw , the app works, but if you are trying to use the app at night, it may not always be possible due to maintenance.
Have you tried deleting it, rebooting and then downloading the app again to see if that works? Have you made sure that you have the latest app?
If none of the above work, I would advise asking customer service to reset your account to see if that makes a difference.
You could always log into your account via the website and do it that way.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
