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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9401 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 23228 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 494024 Views
  • 0 replies
  • 12 Helpful

EE app

What the **bleep** has happened to this app, **bleep** service, nothing is working, TAMPING 

Resolved! Can’t call a friends mobile

I have a problem in that when I phone a friend who also is an EE customer, the call goes straight to his answerphone facility even if we are sitting at the same table but, he can call me no problem?He has no settings activated on his phone that would...

Calders by Investigator
  • 448 Views
  • 3 replies
  • 0 Helpful

Getting error when trying to suggest a new feature

when trying to use the 'Suggest a feature' link from the My EE website (https://community.ee.co.uk/t5/My-EE-app-and-website/What-would-you-like-to-see-in-My-EE/td-p/924897?intcam=ON_EE_h_Suggest_feature_web-2020-06-29) I get the following error.

EE Error.jpg
natwor by Explorer
  • 387 Views
  • 4 replies
  • 3 Helpful

Data usage show on EE app.

Why is not showing on the app. It shows data not being used. When it has been used. So giving a false reading. It would helpful to receive a text message to inform that the app is not working. The times this app is not available is now getting a to b...

Unplanned maintenance?

Is there a wider issue with accessing our app, ee website & texts to 150 this morning? All of them apparently under maintenance, even texting or checking the add on page is not giving data info. 

Patt1 by Skilled Contributor
  • 1164 Views
  • 32 replies
  • 13 Helpful