I've been having the same problem since Friday night and I want to access my bills on my business account for similar reasons. I've tried logging in to the website and the app. On the website it lets me log in then says we're having problems getting your information. On the app I can login then it wants me to set up a pin so I enter a pin twice then it fails saying there is a problem try again. I can access the account profile information but that looks to be incomplete and a little garbled - not sure if thats important. I've tried with many different browsers on different devices - non work so I'm quite confident the problem isn't my end.
I came looking on the forum here today for more information (is it just me) I can't see any formal acknowledgement of a wider issue as you might expect if there were a problem thats affecting many. There are other people on this forum who are having problems with accessing their account information and billing and the support staff are blaming maintenance last night (well its not been working for 4 days now) and then there are community members saying it is working (possibly but just for them) - but nobody seems to have a definitive answer of what the problem is or when it will be fixed.
I contacted them on chat Friday and was told it is a problem affecting many accounts unlikely to be fixed by Monday(yesterday) it still seems to be ongoing. They did offer to print my bills off and post them to me, well with the post being unreliable they might fix it before the bills arrive and anyway it doesn't help trying to upload my bills to the cloud for the accountants record.
Today I had a text which said my new bill was ready to view - I tried to view it (app and web) and failed. The text said I could get information about my bill by replying BILL to the text. I tried that but all I got was a reply with a list of popular options for the 150 service - non of which included BILL so my guess is that doesn't work either.
