Cant use esim

[AndreeaNita]

Hi

I had an Esim on my old phone and had to temporarily change it with another phone due to being repaired. I have tried to log on the app MyEE to activate it on this phone so I can use my new phone as usual and I can’t due to app not being available. 

What could I do?

[Christopher_G]

Hi @AndreeaNita 

Welcome to the community.

What happens when you try to access the app? Do you mean that it isn't available on the app store, or is it the eSIM activation that isn't available?

We'll do our best to help.

Chris

[AndreeaNita]

Hi

It says « your app is being improved » and doesn’t let me log in or do
anything
Thanks
--
Dr Andreea Nita

[bristolian]

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@AndreeaNita wrote:

I had an Esim on my old phone and had to temporarily change it with another phone due to being repaired.

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More for the benefit of others who may be contemplating an eSIM over a pSIM, but this is one of the disadvantages of the electronic variant.

[Christopher_G]

Have you managed to get in and download your eSIM now, @AndreeaNita?

Chris