EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Moving to a new Phone

I moved to a mew phone yesterday, by transferring all my apps and data.This appears to be a bad mistake for the EE App. To use it I need to uninstall it and reinstall it each time, otherwise second time you attempt to access it, you get welcome to EE...

Accessing Account Online

I have tried logging on to my EE account every day for about a week now to get my bill but when I eventually get logged in and click Bills and Payments it doesn't go anywhere. Any ideas how to get to see my bill?

On Hold for over 1 hour and 20 minutes. RIDICULOUS

Hello the UK'S biggest network?!?!?!?!?!?! Nobody ever answers the phone! Been on hold for well over an hour yet again!

EE app not fully working - Shop fails

Until August 2024 I was an EE mobile-only customer. I was unable to use the 'shop' to buy broadband, with the app constantly showing the often reported error 'sorry, there seems to be a problem'. I explicitly reported this and was told it would be se...

EE App cannot access

Despite calling on Friday and being told so will get a call about not being able to access EE app and online I have note received a call. This hads been ongoing for 5 months now.

Re: Unable to view bills

Both EE app and online does NOT working. Dont know what to say

EE Website & App are a pile of doo doo

I've had nothing but issues since start of June when I was transferred to EE from BT. The latest issue I have is I cannot manage my broadband from the app or the website. I get a "something has gone wrong, please try again." message. This has bee on ...

Linking products issues

Anyone else having trouble linking products? If so how did you resolve it?It's only happened since I switch 1 of my lines to sum only but now I can't even access my bill nor access upgrades and the like for my other productsAny help would be massivel...

App not linking

I am trying to link my phone to the EE app so I can change my billing date and view how much data I’ve used. It’s saying it’s linked on the website, then I go onto the app and it’s still coming up with saying please link a product to see you data us...

New mobile device and SIM

How do you get access to EE without waiting too long on the phone, when they've locked you out of on line services by not transferring your number to your new SIM and cut off both new and old devices form accessing passcodes. Is there a chat function...