We used to have BT broadband but we migrated to EE broadband about a month ago.
I was really interested in the first three months free broadband offer but we weren't eligible even though we've never been with EE broadband.
The agent was able to do something and managed to get us the deal.
When I asked for my dad's existing EE mobile account to be merged with broadband account, they had difficulty finding the account. That's when I noticed the agent used a Hotmail com account instead of my dad's Hotmail co uk BT broadband account.
Here's where the issue begins - I used to be able to use the live chat/"message us" option but after the mobile and broadband account merged, the message us button has disappeared, I've been checking for a week at different times of the day, the message us button is gone. There was also a "call us" button that only appeared for a day after the merger but that too disappeared.
Another issue is when I try to view my dad's mobile bill in the app, even though I'm clicking view bill under "mobile" tab and not "broadband", it still takes me to the broadband bills, I've tried everything but it won't allow me to access his mobile bills.
Another issue is when I try to look at his SIM only upgrade options, that too no longer loads after the account merger. I tried different devices, different browsers, when I click login on the EE One offers page, it logs in but nothing loads on the webpage "ee co uk/what-do-you-want-to-do-today".
This has been a frustrating experience. I tried to DM EE on Twitter but I don't think they respond to messages anymore. I was hoping a mod could help me.
I tried logging into EE forum with my dad's account, unsurprisingly it doesn't want to login, after clicking sign in, it takes me back to the "Sign In to Post".
