Unknown mobile number in my account

[T88]

I have just checked on my account today 21st May and found an unknown mobile number in my account. The mobile number is 073xx xxx  x82. I am not sure where this come from.

So far I only have 2 mobile numbers attached to my account. 

We do have a broadband with Plusnet but I don't think this is related or consolidated into one account without notification.

I have been trying to find out more information or locate how this was add on in EE app but found nothing. No emails or notifications was received for add on.

Is this internal or external system issue that additional mobile can be add on to an account so easily. 

Who shall I get intouch to investigate further?

Thank you

[Michael_D]

Hi @T88 

Thanks for coming to the community.

Have you downloaded your full bill at all? This would show you the full breakdown for the number in question, and what plan it is on.

Have you noticed how far back it shows on the account?

Michael

[T88]

Hi Michael,

Thank you for your suggestions. 

I don't think it is on the bill (I have a looked up to Jan 2025).

I only have 2 mobile numbers in the account. So suddenly appear a 3rd mobile number (where does it come from).

I have a looked on my account (5 minutes ago) before I replied to this discussion. This 3rd number no longer appear in the account on my EE app. 

So my queries is why this happen. Is there an issue that EE needs to look at. If I haven't checked my account today I wouldn't know this 3rd number appear in my account. 

Who can add a number to an account automatically without an authorisation. 

This is also a serious matters as it is to do with individual personal details. 

Thank you.

[Leanne_T · Accepted solution]

Hi there @T88 

Thanks for coming back to us. 

To get the account looked into, please give us a call on 150. Our mobile guides are the best people to check the account and see why this has shown in the EE account and get this fully investigated for you. 

Leanne.