Back to original payment plan

[rosharcillas]

I am writing regarding my monthly payment plan. I previously contacted EE by phone and spoke with one of your advisers, and we agreed to reduce my monthly payment to £10 instead of my usual £72 due to my current financial circumstances.

However, when I checked my EE app today, I was surprised to see that my monthly payment has reverted back to £72 instead of the agreed £10. I’m concerned that there may have been an error on my account.

At the moment, I am still unable to afford the full £72 payment. My financial situation has not changed, which is why I contacted EE to arrange the £10 monthly payment plan in the first place.

Could you please check my account and confirm why the payment plan appears to have changed? If this is an error, I would be very grateful if you could reinstate the agreed £10 per month payment plan for the time being.

I would also like to let you know that I am currently outside the UK, so I cannot be contacted on any UK phone number. Please contact me by replying to my email.

Kind regards,

[XRaySpeX]

You are writing, not to EE but to a public user discussion forum who can have no access to your specific account. I doubt you intended to discuss your financial situation with us. You might still have about 1/2 hour to edit your post. You need to raise this with CS.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.