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Resolved! EE APP

Why does the app not load my details, keeps saying cant connect to the servers

Account billing

I can only view my ee mobile phone bill, not the one for my broadband account. I rang customer services about 5 days ago and they linked my accounts so that I should be able to see both. However, I still cannot and therefore cannot check that my bi...

Problems accessing bills

So I’m trying to check my bills for my recent upgrade and EE broadband that I switched over from BT and I can’t access any of them from the App or Website. I’ve had texts and emails saying check my bill and click link provided and also manually check...

Link a device

Hi,Hope anyone can help me. I can't use the app to manage my data or see my usage, it keeps on saying "Link your device". I've done this multiple times now, it even says "you have already linked this device" but I am not able to use the app at all. W...

My number says it is linked to another account

Account based issues

Hi,I've been having issues with my account for a while. E.g. when I wanted to upgrade, I got 502 errors on the links that show you the options. When I did upgrade via phone, I can not see my plan because I get 502 in the app. This is the same for the...

Login to EE app as BT customer

Hi,I have been sent a new EE router to use with my BT broadband full fibre. All working well but how can I login to the EE app as a current BT customer! Many thanks

Re: Unable to view bills in app or web

I've been experiencing the same issue since I signed up in mid-April this year. I used to have a mobile SIM-only plan with Smarty, but my mobile phone number was transferred to EE in mid-April 2024. However, I'm unable to view any billing information...

Uprage

Been trying to load my upgrade for 2 weeks now and it says cannot load information try bring online or something like that,Supposed to be the best network and my bill is £270 a month Pretty disgusted with the service from ee

Re: Improve your account security with two-factor authentication

Has anyone successfully managed to set up 2FA on their EE account recently?I'm a new EE account holder and when I try to enable 2FA it only accepts the first 10 digits of my mobile number and tells me it has sent a text to it. I've tried it without ...