Earlier this year I was getting some disgusting spam emails on my bt internet address, A nice lady from BT helped me set up a new email address. I gave everyone I could think of the new info, but forgot to pass it to EE, I only got this phone last December but had used previous, not a smart phone for over 16 years. Phone and text only. When I realised decided to update app which was set up in shop, I think, but couldn’t remember password, tried changing but wouldn’t work so decided to uninstall and reinstall. On iPad. That worked, but the account will not now link so pretty pointless really. It wants me to log in on the account as it was and if I can’t remember the password then obviously I can’t do that. So, tried ringing 150 and could not get to speak to anyone. Eventually I managed on my landline and 150 and a BT chap tried to sort it out for me, very kind but whatever he did - it didn’t work. I am in my 70s and, compared with a lot of people in my age group, fairly comfortable with tech but these are not user friendly. I pay a lot out of my pension for my phone, broadband and landline and a little bit of help would go a long way. There is a Facebook group dedicated to complaints about your customer service. Enough said?
