I am not the account holder when I am

[Hollylampert90]

Hey sir / madam  

the app it’s  saying I am not the account holder when I am. And  it’s not letting me in to the settings  either    Please can you help me

Yours sincerely holly 

[Chris_B]

@Hollylampert90   you need to set up your account as the bill payer not an account user this is why you are not the holder of the account as you are set as a user.   You set this up via your online EE account. 

[Rach_H · Accepted solution]

Hi @Hollylampert90 

Welcome back to the Community!

As @Chris_B has said, it sounds like your account was set up with you as the user, and not the account holder, which is why you are seeing this message. If you give us a call, then they will be able to update this in our system.

Rach

[Hollylampert90]

Can I have the number please
Holly Mackay

[Chris_B]

@Hollylampert90   Press the green GIVE US A CALL  in the message you replied too.   Or from your EE phone 150,  select option 2 then the closest option to your issue.