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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9657 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23436 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 498707 Views
  • 0 replies
  • 12 Helpful

Bug in EE app when trying to add roaming data abroad

I haven't been able to get pass this terrible bug on the EE app all week since me and wife have been on holiday!You login to your EE app (which already has your info and phone number registered to it)You select the roaming abroad option and then sele...

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registering my phone

I've had my phone for 12 years but just found out it's not registered with EE. I have signed up for the my ee account to try and register it but can't find the settings box in the menu. What am I doing wrong.

ThePatch by Investigator
  • 865 Views
  • 5 replies
  • 3 Helpful

Bad app

My app is not working. It's more than 2 months . Why do you think you are the number1 company in the Uk when you can't satisfy your costumers? 

Complain

I wanted to check my account you put many options and links do you want to take an exam..!!?What a nonsense app

Sajadtb by Investigator
  • 427 Views
  • 3 replies
  • 0 Helpful

Can’t log in

I can’t log in. As I summit my phone number it says an account holder exist in this number. I don’t know what to do because I want to buy data and credits

Resolved! Adding number to My EE before transfer is complete

Hello, I have just started a new Pay Monthly plan with EE and have chosen to keep my old number from Three, I have just submitted the transfer request online.I made a My EE account but I'm not sure if I should add the sim to the account using the num...

JakeT12 by Explorer
  • 458 Views
  • 2 replies
  • 3 Helpful