I cant get my ee app to work

Pammysk · ‎01-04-2024

I go a new phone in september samsung s22. I haven't been able to link my phone account with the app instead I have to go to the website to view my bill usage etc. Can anyone tell me how do I connect my phone account the app?

Chris_B · ‎01-04-2024

@Pammysk You just sign in to it with the same information you use to sign in online with.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎01-04-2024

@Pammysk You just sign in to it with the same information you use to sign in online with.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Pammysk · ‎02-04-2024

Thanks for replying. It keeps saying there's a problem when I try to sign in and asks me to go to the website.

Katie_B · ‎02-04-2024

Thanks for getting back to us @Pammysk.

Do you have the latest version of the app?

Are you able to log in online OK?

Katie

Pammysk · ‎02-04-2024

I can log in online but can't access using the app. I think its the most up to date version but I'll check